Frequently Asked Questions
Everything you need to know about your next pair of boots.
How do I ensure I am ordering the correct boot size?
Most of our western boots run true to size, but specific brands may vary. We recommend consulting our detailed size guide or ordering a half-size down if you plan to wear thin socks.
What is your return policy for footwear?
We offer a 30-day return window for all unworn boots in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the leather outsoles.
How long will it take for my order to ship?
Orders for in-stock items are typically processed within 1-2 business days. Standard ground shipping generally takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.
How should I care for my leather boots?
To extend the life of your boots, we recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner and boot polish to prevent cracking and maintain shine.
Are your exotic skin boots ethically sourced?
Absolutely. All our exotic leathers, including alligator, ostrich, and caiman, are sourced from suppliers that comply with strict international trade regulations and CITES standards.